Frequently asked questions

Answers before you get started

Learn how registration, appointments, document collection, and preparation work.

What happens after I register?

We will contact you with information about availability and next steps for the upcoming tax season.

Can I upload tax documents here?

No. This public website does not accept sensitive tax documents. Use the designated secure client portal when instructed.

What information should I avoid sending?

Do not send Social Security numbers, EINs, dates of birth, bank details, tax forms, prior returns, or identity documents through public forms or ordinary email.

Do you guarantee a refund or tax savings?

No. Results depend on each taxpayer’s facts, applicable law, eligibility, documentation, and filing requirements.

Do you prepare business returns?

Freedom Taxes accepts registration inquiries from qualifying small businesses, self-employed professionals, contractors, and S Corporations. Availability depends on the engagement and return requirements.

Can I get help with a prior-year return?

Yes, you may register and select Prior-Year Return. We will contact you to discuss whether we can assist.

Get ready with confidence

Make tax season feel simpler.

Register now and we’ll contact you with next steps when preparation begins.